Terms and Conditions

Terms of purchase

1. General

Swedish Pouches AB operates the website Wolf Snus.com ("Website"). Via the website you can buy goods from WlfSnus. These general terms and conditions ("Terms") apply when you as a customer ("Customer") place an order via the Website.

By accepting WLF Snus Terms and Conditions, the Customer confirms that he/she has turned 18, is of legal age and has full legal rights to enter into an agreement with another party. Persons under the age of 18 may not shop on the Website. Orders made in another person's name (falsification of records), or in other ways that result in Swedish Pouches AB risking financial damage, will be reported to the police. Each order and customer is also manually reviewed for maximum security, as tobacco is an adult product. Swedish Pouches AB also does not allow orders or purchases on the Website from people outside Sweden's borders. Swedish Pouches AB   order reception is fully adapted to Swedish legal conditions and we will not process orders that Swedish Pouches AB discovers come from a person outside of Sweden. Swedish Pouches AB   service may only be used by private individuals. Swedish Pouches AB reserves the right to refuse an order if it is suspected that the order is not intended for the Customer's private use. In case of suspicion that the Customer or the Customer's order does not meet Swedish Pouches AB   conditions, or in case of suspicion of other types of irregularities or misuse of the service, Swedish Pouches AB reserves the right to refuse or change a Customer's order.

WLF Snus strives for the information on the website to always be as accurate as possible, but reserves the right for final sales and any image and writing errors on the website, such as errors in the product description, list of contents, incorrect prices, and/or incorrect information regarding a product are in stock. Swedish Pouches ABhas the right to correct any such errors and to change or update the information at any time. Swedish Pouches AB is not responsible for information including images on the website that comes from third parties.

The website is owned by Swedish Pouches. The content on the website is owned by Swedish Pouches AB or its licensors. The information is protected by, among other things, intellectual property and market laws. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written approval from Swedish Pouches.

1. Order and agreement

In order to make a purchase via the Website, the Customer must accept the Terms and Conditions. By accepting the Terms and Conditions, the Customer undertakes to follow the Terms and Conditions in their entirety. When the Customer has completed an order from Wlf Snus, Swedish Pouches AB will send a preliminary order confirmation by e-mail to the Customer. This preliminary order confirmation is automatically generated by Swedish Pouches AB without manual review. A purchase agreement is only entered into when Swedish Pouches ABhas finally confirmed the Customer's order, which takes place by e-mail after Swedish Pouches ABhas checked the Customer's age and corrected any inaccuracies of e.g. stated price, delivery time, etc.

1. Price and payment

All purchases on the Website are made in Swedish kronor (SEK). Prices include tax and VAT unless otherwise stated. The prices do not include charges regarding shipping, invoice payment, etc. which are listed separately at checkout. The final price is confirmed by Swedish Pouches AB in connection with the final confirmation being sent to the Customer. In the event of changed tax or VAT conditions or other such circumstance occurs that is beyond Swedish Pouches AB   control, Swedish Pouches ABhas the right to adjust the price up until the day before delivery. The customer can pay in the manner specified on the Website. Which information needs to be entered to achieve identification can vary between different purchase occasions and customers. Which options the customer is offered can change from time to time. Swedish Pouches AB reserves the right not to always offer all payment methods and to change the payment method if the one chosen by the Customer for some reason does not work at the time of the purchase or the Customer is not approved for the selected payment method.

1. Offers

Swedish Pouches AB can from time to time offer different types of campaigns and offers on the Website. Specific conditions may apply to these campaigns regarding, for example, the time when the campaign is valid and which goods are covered by the campaign. Swedish Pouches AB reserves the right to withdraw such campaigns at any time, in which case these Terms apply without modification. Swedish Pouches AB reserves the right to refuse or change a Customer's order if irregularities are suspected in connection with the Customer's use of the campaign or offer.

1. Delivery and transport

Delivery of the Customer's goods takes place, unless otherwise specified, to the address specified by the Customer or to the customer's nearest PostNord representative. Normal delivery time is 1-3 working days from confirmed order. However, delays may occur and several business days may be added to this estimated time frame.

Should any of the ordered goods have a significantly longer delivery time than other goods, Swedish Pouches AB reserves the right to split the order. In such a situation, the customer will not be charged any additional fees for subsequent deliveries.

Should Wolf Snus, for some reason, be unable to deliver the Customer's order before the promised delivery time, the Customer will be notified of this by e-mail or telephone. The customer then has the opportunity to cancel the purchase by contacting customer service at info@swedishpouches.com  or telephone 076-6555504 If the customer has already paid for the goods, the amount will be returned to the account that was debited at the time of purchase. However, compensation other than reimbursement is not paid in the event of a delivery delay.

The risk for the goods passes to the Customer when it receives its order from Wolf Snus. The customer undertakes to examine the product immediately upon receipt to verify that it is correct and error-free.

1. Right of withdrawal

In accordance with current consumer protection legislation, the customer has the right to cancel or return their order within 14 days from the day the customer received the ordered item. The right of withdrawal applies under the condition that the product is in essentially unchanged condition and that no seal or packaging has been broken. A broken package is, for example, a five- or ten-pack of snuff boxes where the sealed plastic cover has been broken or removed. When the Customer makes use of the right of cancellation, the Customer is responsible for any costs for return shipping and is also responsible for the condition of the goods after the Customer has received the goods and during the return shipping. The product must be returned within 14 days from the time of the Customer's notification to Swedish Pouches AB that the Customer wishes to exercise his right of withdrawal.

If the Customer wishes to exercise his right of withdrawal, the Customer must contact Swedish Pouches AB via e-mail at info@swedishpouches.com  or telephone   076-006 84 72 to obtain a shipping label. The customer can also use the Swedish Consumer Agency's cancellation form, see also the Swedish Consumer Agency's website; https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett If the Customer has already paid for the goods, and provided that the parties do not agree otherwise, a refund is made to the account that was debited at the time of purchase. Such repayment is normally made within 14 days. From the amount to be refunded, Swedish Pouches ABhas the right to deduct an amount corresponding to the reduction in value of the product compared to the product's original value, if and to the extent that such reduction in value is due to the Customer handling the product to a greater extent than is necessary to determine its properties or function.

1. Complaint

The right to complain covers goods that are faulty according to current consumer protection legislation. If there is a fault with an item or if an item is missing, the Customer must contact Swedish Pouches AB   customer service at info@swedishpouches.com or telephone   076-006 84 72 as soon as possible after the fault is discovered. In connection with complaints, the order number and reason for the complaint must be stated. The customer must request a shipping label which is then valid for 14 days. The customer has a 3-year right of complaint on goods purchased on the Website. Defective goods that are returned to Swedish Pouches AB should be treated as if they were faultless. For all types of returns, it is extremely important that the product is packaged in such a way that it is not at risk of damage. Swedish Pouches AB is always responsible for return shipping in the case of damaged or incorrect goods, i.e. for approved complaints. When the complained item is returned and Swedish Pouches AB approves the complaint, the Customer is compensated. However, Swedish Pouches AB   liability is limited to the value of the goods and any return costs. If the Customer has already paid for the goods, and provided that the parties do not agree otherwise, a refund is made to the account that was debited at the time of purchase. Such repayment is normally made within 14 days. Swedish Pouches AB reserves the right to deny a complaint if it turns out that the product is not faulty according to current consumer protection legislation. In cases where the reason for the return is a complaint and a fault cannot be demonstrated, a fee of SEK 299 incl. VAT for costs attributable to WLF Snus administration, shipping, return shipping and handling of the case. Shipments with no content are returned to the sender and the shipping cost is charged. The fee is invoiced with payment terms of 10 days net. In the event of late payment, a reminder fee of SEK 50 plus late payment interest is payable.

1. Force Majeure

Swedish Pouches AB is not responsible for delays caused by circumstances beyond Swedish Pouches AB   control, such as, for example, general labor conflict, war, fire, lightning, terrorist attack, changed legislation or government regulations, technical problems, errors in electricity/telecommunications/data connections or other communications and errors or delay in services from sub-contractors due to circumstance specified herein. These circumstances shall constitute a basis for exemption which entails exemption from damages and other penalties. Should any such situation arise, Swedish Pouches AB informs the Customer of such an event. If the circumstance has lasted longer than 2 months, both the Customer and Swedish Pouches AB have the right to cancel the purchase with immediate effect.

1. Terms changes

Swedish Pouches AB reserves the right to make changes to the Terms and Conditions at any time and without the Customer's prior approval. Any such change is published on the Website. Changes apply from the time the Customer has accepted the Terms and Conditions through a new purchase or visit to the Website, alternatively 10 days after Swedish Pouches ABhas informed the Customer of the changes.

1. Validity of provisions

If one or more provisions of these Terms and Conditions are invalid or ruled ineffective by any court or supervisory authority, this shall not affect the validity of the remaining provisions.

1. Assignment

Swedish Pouches ABhas the right to, without the Customer's consent, fully or partially assign its rights and obligations relating to the Terms and Conditions.

1. Dispute

Swedish Pouches AB   goal is always for the customer to be as satisfied as possible. Should the parties not agree and a dispute arises, Swedish Pouches AB undertakes to follow the decision of the General Complaints Board. Any dispute must be resolved by either the Allmänna reklamentationsnämnden (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR). ARN: https://www.arn.se/ Allmänna Reclamationsnämnden Box 174 101 23 Stockholm EU ODR: https://ec.europa.eu/odr

1. Company information

Swedish Pouches AB

Tjärhovsgatan 3

116 21 STOCKHOLM

Org. no. 559246-3672

VAT registration number: SE559246387291

These terms and conditions were last updated on 2023-11-25